The Story of The Griffin Hotel

Y Griffin is a charming neighbourhood restaurant and bar, located in the heart of Penrhyndeudraeth.

Recently renovated, Y Griffin has preserved its Welsh heritage charm while adding modern touches to ensure all guests feel welcome. Alongside its restaurant and bar, Y Griffin also offers 7 beautifully designed bedrooms available all year round, catering for relaxed family dining as well as private events such as funerals, christenings, conferences, baby showers, and birthday parties.

Local Area

Nestled just outside Porthmadog, Y Griffin provides the perfect base to explore North Wales. Guests can enjoy the vibrant harbour town, sandy beaches such as Black Rock 

Sands, and nearby attractions like Portmeirion. The location also offers easy access to Snowdonia National Park, with its breathtaking mountain scenery and walking trails.

The Welsh village of Penrhyndeudraeth was the UK's first "networked village" when it was established in 1998, providing residents with internet access

 via radio technology. This early adoption of internet connectivity in a rural community was a pioneering move for the time

The Brief – Enhancing Customer Service & Efficiency

With an ever-busy restaurant, a variety of events, and both locals and visitors filling the venue, Y Griffin required a modern EPOS solution that could:

• Speed up service and streamline order processing.
• Connect the front-of-house team with the kitchen seamlessly.
• Provide accurate stock management and reporting.
• Offer modern ordering options, including QR code table service and kiosks, to enhance customer experience.
  

  

The Solution – ICRTouch 

To deliver on these needs, we implemented a fully integrated ICRTouch system:

• 2x TouchPoint tills for fast and reliable front-of-house service.
• TouchKitchen v3 in the kitchen, ensuring orders are displayed instantly and accurately.
• TouchOffice Web for live stock control, reporting, and back-office management.
• TouchTakeaway site integrated with QR code ordering, allowing guests to order directly to their table.
• ICRTouch Kiosk installed in the venue, giving customers the option to browse the menu and place orders directly.
• Dojo Integration
  

  

The Result – Streamlined Service & Better Experience

Since installation, Y Griffin has experienced clear improvements:

• Seamless Ordering: Orders flow directly to the kitchen, reducing wait times and eliminating errors.
• Customer Choice: Guests can order at the bar, from their table via QR codes, or directly at the self-service kiosk.
• Management Control: TouchOffice Web gives management complete visibility of stock, sales, and reports in real time.
• Improved Guest Experience: Faster, smoother service has helped enhance customer satisfaction, while providing staff with the tools they need to work efficiently.
  

  

Summary

By combining tills, kitchen management, online ordering, kiosks, and reporting into one connected ICRTouch ecosystem, Y Griffin has transformed its operations. The solution ensures faster service, happier customers, and a system ready to grow alongside the business.