Privacy Policy

At BCR Wales we are committed to protecting and respecting your privacy.

BCR Wales needs to gather and use certain information about individuals. These can include customers, employees and other people the organisation has a relationship with or may need to contact.

This policy explains why we collect personal information about the people we deal with, and how we use it, the conditions under which we may disclose it to others and how we keep it secure.

This privacy policy ensures BCR Wales:

We obtain information about you when you contact us about products and services, when you complete a signed Order Form, Rental Agreement or Maintenance Contact. Also from time to time we may request updated information from our existing customers to ensure we are always corresponding with the appropriate people.

The personal information we collect might include your name, address, contact phone numbers, email address and other relevant information we may need to offer the services we do.

Should any 'payments' be made to us over the telephone, your card information is not held by us. It is collected by our third party Payment Processor WorldPay, who specialise in credit/debit card transactions. If you have any questions regarding secure transactions please contact us.

We may use your information to:

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity to be carried out, or as long as is set out in any contract you have with us.

All employees of BCR Wales will have access to basic personal information to enable them to carry out their work on your behalf, however 'sensitive' personal information will only be accessed by the companies Management team and Board of Directors.

You have a choice about whether or not you wish to receive information from us. If you do not want to receive any marketing communications off us, for example any Special Offer campaigns we may run, then you can do so by ticking the relevant boxes on the form in which we collect your information.

We will not contact you for marketing purposes by email, telephone or text message unless you have given us prior consent. We will not contact you by post for marketing purposes if you have indicated that you do not wish to be contacted.

When you give us your personal information, we take steps to ensure that it is treated securely.

Non sensitive details (your email address) are transmitted over the internet, and this can never be guaranteed 100% secure. While we strive to protect your personal information, we can not guarantee the security of any information you send us via email, and you do so at your own risk. However once we receive this information we make our best efforts to ensure its security on our systems.

Any Hard copies containing your personal information will be stored securely at our offices under lock and key. Any customers financial account information is only permitted to be accessed by authorised management level personnel and the Board of Directors. Should any engineers require account information to carry out a service provided by the company, then only the information that is relevant will be given to them by the management team

We keep this policy under regular review.

This policy was last updated March 2018.