City Sports & Cocktail Bar goes all-in

The Story – A Modern Sports Venue in the Heart of Bangor

City Sports & Cocktail Bar is a stylish and vibrant bar located in the Menai Centre on Bangor High Street. Designed with sports fans in mind, the venue features multiple large screens showing live sporting action alongside pool tables and air hockey, creating an exciting and social environment.

Alongside entertainment, City Sports & Cocktail Bar serves a wide range of beers, cocktails, and food — making it a go-to destination for locals and students alike.

The Brief – Fast, Reliable Service Across Two Floors

With a large customer base spread over two floors, the management team needed a solution that could:

• Speed up service during busy sporting events.
• Provide staff with a quick and reliable way to process orders and payments.
• Simplify staff management with clock-in and Sign on functionality.
• Ensure smooth operations both front and back of house.

The Solution – Fully Integrated ICRTouch & Dojo System

To deliver the speed and reliability required, we implemented a comprehensive EPOS and hardware solution:

EPOS & Payments

showing live sporting action alongside pool tables and air hockey, creating an exciting

• 6x TouchPoint tills installed across two floors, all running ICRTouch software.
• TouchOffice Web for back-office reporting, live sales.
• Dojo integration across all tills for seamless payment processing.
• 4x Dojo Pocket terminals running PocketTouch, giving staff handheld order-taking flexibility.
• Card readers set up for staff sign-on and clocking-in, with personalised staff cards printed by BCR.

Warewashing & Bar Operations

• 2x Dishwashers to keep up with kitchen demand.
• 2x Ice Makers ensure a constant supply of ice, even at peak times.
• 2x Glasswashers to provide clean, polished glassware for every order.

The Result – Speed, Efficiency & Reliability at Scale

• Front-of-House Efficiency: Staff can process orders faster, whether at the bar, tableside, or via handhelds.
• Smooth Payments: Dojo integration ensures transactions are quick and reliable.
• Staff Management Made Simple: Clock-in cards keep everything secure and efficient.
• Back-of-House Power: With dedicated dishwashers, ice makers, and glasswashers, the venue can maintain service quality even at the busiest times — no waiting for clean glassware or running low on ice mid-shift.
  

  

Summary

By delivering a complete package — from tills, payments, and staff management to warewashing and bar support equipment — we’ve helped City Sports & Cocktail Bar create a smooth-running operation that matches their lively, high-capacity venue.