Red Boat - Online Ordering
BCR are once again proud to be working with the award winning Gelato chain Red Boat. Tony and Lyn have established a successful business and the Red Boat Ice Cream Parlours are famous across North Wales and Beyond. Driven by passion Tony has extensive training from the famous Carpigiani University of Italy.
As the world has suddenly changed, business owners have been looking to adapt quickly in order to survive. As Red Boats friendly EPOS supplier, owner Tony turned to us with his ideas. As he is not allowed to currently open his cafes and the world gets more social distance aware, he wanted to be able to offer an online ordering facility.
At BCR we had just the solution! “Touch Takeaway” the renowned online ordering system from the leading EPOS software supplier ICR Touch. Our team chatted with Tony at length about his ideas and business needs and came up with a plan to incorporate the online ordering system into his business.
Out of the three options available with Touch Takeaway, Tony decided to offer both Click & Collect and a Delivery Option. (Unfortunately the Eat In (Wetherspoons style) option is not possible at the moment due to the current Covid-19 climate.) He decided that offering his famous Party Box, where you can choose up to 4 different flavours of Ice Cream, with flakes, cones, jelly babies, smarties, marshmallows and sauce toppings would be a great idea during these times of ‘Lockdown’.
BCR set this all up for Red Boat and customised the system to meet their needs. They have collections available on certain days between certain hours, with friendly time slots for social distancing. The delivery days are different again and with a different schedule to allow them to coordinate their deliveries efficiently, all based on postcodes with different delivery charges based on the area the customer is in.
Red Boat receives each order by email and the system also then schedules all orders. Their Epos system prints scheduled orders for any given day to enable the Read Boat team to make up the orders ready. The system is very flexible in that it can print orders for preparation at whatever intervals you like, so for example your kitchen staff can get printed orders 30 minutes before the scheduled collection time, even if the order was placed much earlier significantly reducing the potential for errors and missing orders.
All of Red Boats orders are pre-pay via Paypal where the customer can enter their credit card details or use their own Paypal account to pay for the order. Payment on collection / delivery is also an option available in the system.
Eat in - when the cafes are allowed to open again we will program the system with the table numbers and customers will be able to order directly and pay from the table inside the cafe.
You can check out Red Boat Ice Cream Parlours here: https://redboatgelato.co.uk/
Red Boats Online Ordering here: https://redboat.touchtakeaway.net/menu
BCR Online Ordering here: https://bcr.wales/epos-software/touch-takeaway/
BCR Suppliers of Epos Systems, Web Systems and Catering Equipment here: https://bcr.wales/