Shell Island 

The Story – A Unique Coastal Destination

Shell Island, one of Europe’s largest campsites, is a landmark destination in Gwynedd, North Wales. With thousands of visitors every year, the site includes multiple areas of operation — from reception and booking desks, to a busy quay, to a popular snack bar.

To keep everything running smoothly, Shell Island needed flexible, modern EPOS solutions that could adapt to the specific needs of each part of the business.

The Brief – A Unified But Flexible System

The challenge was to provide different teams across the site with tailored solutions that:

• Supported fast, reliable payments across  multiple areas.
  
• Modernised old hardware with up-to-date EPOS software.
  
• Reduced queues and improved customer ordering experiences.
  
• Connected seamlessly with the kitchen to eliminate lost orders.
  

The Solution – Bespoke Installations Across the Site

We deployed a range of solutions, designed specifically for each area:

Reception

• 3x TouchPoint rental terminals for handling bookings and check-ins.
• Dojo integration for seamless card payments.

The Quay

• iMin D1 Android device installed with SumUp integration for a simple, flexible payment solution.
  

Snack Bar

• Upgraded TouchPoint terminals replacing older hardware.
• TouchTakeaway site allowing customers to order from their caravan and pick up later.
• Self-service Kiosk so customers can order without queuing.
• TouchKitchen v3 installed to send all orders digitally to the kitchen, eliminating the need for paper tickets.
  

The Result – Faster, Easier, More Enjoyable

Shell Island now benefits from a modern, connected system across its operations:

• Reception Efficiency: Guests check in quickly with reliable tills and card integration.
• Quay Flexibility: Simple Android-based ordering with SumUp keeps things running smoothly.
• Snack Bar Convenience: Guests can order from their caravan, the kiosk, or at the counter — reducing queues and improving service flow.
• Kitchen Accuracy: Digital order management ensures no lost tickets and faster preparation.

Summary

By tailoring solutions for each part of Shell Island, we’ve helped one of Wales’ most iconic destinations modernise its operations without compromising flexibility. From reception to the quay to the snack bar, Shell Island now runs on a connected digital ecosystem that enhances both staff efficiency and visitor experience.